Last updated: June 2025
We collect information you provide directly, such as your name, email address, phone number, and payment details when you register an account, make a booking, or list a property. We also collect usage data including pages visited, search queries, and booking history to improve our services.
We use your personal information to process bookings and payments, communicate booking confirmations and updates, verify property listings, provide customer support, send promotional emails (with your consent), improve our platform features, and comply with legal obligations.
We do not sell your personal data. We may share information with property owners to facilitate your booking, payment processors to handle transactions, service providers who assist with platform operations, and law enforcement when legally required.
We implement industry-standard security measures including SSL encryption, secure data storage, and regular security audits to protect your personal information from unauthorized access, disclosure, or misuse.
We use cookies and similar technologies to maintain your session, remember your preferences, analyze platform usage, and improve your experience. You can control cookie settings through your browser preferences.
You have the right to access, correct, or delete your personal data. You may also object to processing, request data portability, or withdraw consent at any time. Contact us at privacy@primenest.ng to exercise these rights.
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking records are kept for 7 years as required by Nigerian financial regulations.
For privacy-related questions or concerns, contact our Data Protection Officer at privacy@primenest.ng or write to PrimeNest Realty Ltd, 14 Admiralty Way, Lekki Phase 1, Lagos, Nigeria.